FAQs



Frequently Asked Questions



Can I wash my Casauri bag in a washing machine?

To maintain your Casauri product, you may spot clean with a clean damp cloth or sponge. Moisten the cloth at a corner and dab with a small amount of clear soap (like Ivory or Fels-Naptha). Spot clean the area that is soiled. Then rinse out the cloth with the soap lightly clean around the area. To remove any watermarks, use a damp cloth without soap, and blot around the area of the water mark. Blot out excess dampness with a clean cloth and allow to air dry. We do not recommend using a washing machine for any Casauri item. For aprons and pillow cases, we recommend washing by hand using mild soap in lukewarm or cold water. Avoid wringing, allow to air and drip dry. Do not bleach; do not iron; and do not use an electric heat dryer.

Our newest and most recent Casauri products are made in Fort Pierce (St. Lucie County), Florida, U.S.A. and some of our classic items were made in China. All products are labeled with the name of the country where the product was made.

Casauri is made from vegan materials not using any animal products or real leathers. The materials range from nylon, polyester, to cotton canvas. Each product description indicates the material used.

What is the estimated shipping cost?

Each item’s shipping cost is determined by its weight, size, destination, and shipping method selected.

shippingchart

Orders are shipped from Fort Pierce, Florida, USA

Does Casauri ship internationally?

Yes, we ship internationally! Please note that additional duties and fees may be charged within a particular country for which we cannot be responsible.

How to make a return?
    • 30-Day Money-Back Guarantee – We want you to be fully satisfied with every item that you purchase from Casauri. If you are not satisfied with an item that you have purchased from us, you may return the item within 30 days of your order in new original condition and in their original packaging, for a refund of the purchase price (shipping, handling or customization charges are non-refundable).
    • To return an item – please contact Casauri via email at info@casauri.com indicating the reason of the return and if you have had any issues with your purchase. We can also exchange a product if you would like a different color or size (additional shipping charges and price differentials apply).
  • We will issue a Return Merchandise Authorization (RMA) Number and indicate the address where the returns are to be sent. Please write your RMA Number on the label of your package. Casauri does not issue return labels or pay for return shipping costs, except in the event of an error on our part. Please insure any return packages.
  • Refund – Upon receipt of the returned item in new and original condition, we will issue a refund to your credit card within 24 to 48 hours. Depending on your credit card company, you should expect to see the credit on your card within 3 to 5 days. Shipping costs are non-refundable, except in the event of a manufacturer’s error or a shipping error on our part.

What forms of payment does Casauri accept?

We gladly accept all major credit cards such as Visa, MasterCard, American Express, and Discover as well as PayPal. We appreciate your business and thank you for being our customer!

Yes, we absolutely do. We can also customize our bags with corporate logos for special events. Please contact us for more information and volume discounts. Please contact Emily McHugh at 772-460-8978 or send email to info@casauri.com for more information.

We welcome media inquiries! Please contact Emily McHugh at 772-460-8978 or send email to info@casauri.com.

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